Refund policy

Return & Refund Policy

At Stress-Free Pets, we want you and your pets to be completely satisfied with your purchase. If you are not satisfied, we offer the following return and refund policy:

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in original packaging, and in the same condition you received them.
• To initiate a return, please contact us at jarvislaanour@gmail.com with your order number.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-10 business days to your original payment method.
• Shipping costs are non-refundable.

Exchanges

We accept exchanges for defective or damaged items only. Please contact us within 7 days of receiving your order.

Non-Returnable Items

• Personalized or custom-made items
• Items marked as final sale
• Perishable goods